Man With a Van Teddington Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Teddington provides removal and transport services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the person, firm or company who requests or books our services.

We, us, our means Man With a Van Teddington, the provider of removal and transport services.

Services means any man and van, removal, transport, loading, unloading, or related services we provide.

Goods means any items, belongings, furniture, boxes, equipment or other property transported or handled by us in the course of providing the services.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

We provide man and van services, including domestic and small business removals, item collection and delivery, loading and unloading, and related transport services within our operating area and to other destinations in the United Kingdom as agreed at the time of booking.

The precise scope of the services will be confirmed in your booking confirmation, including the date, time, vehicle size, number of operatives, and any agreed additional services such as packing assistance, furniture dismantling or reassembly where offered.

We reserve the right to refuse to move any item that, in our reasonable opinion, is unsafe, illegal, excessively heavy, or may cause damage to our vehicle, equipment, personnel, or other goods.

3. Booking Process

All bookings are subject to availability and are not confirmed until we have accepted your request and provided a booking confirmation. You may make a booking by contacting us and providing full and accurate details of the services required.

You are responsible for ensuring that all information you provide, including addresses, access details, parking requirements, the nature and quantity of goods, and any special handling needs, is complete and correct. Any additional work required due to incomplete or inaccurate information may be subject to additional charges.

At the time of booking we will provide an estimate or quotation based on the details you have supplied. We may adjust the price if the actual work differs from what was described, for example if there are additional items, extra floors or stairs, restricted access, or delays outside our control.

We may request a deposit to secure your booking. Where a deposit is required, your booking will not be confirmed until the deposit has been received by us.

4. Estimates and Quotations

Any estimate or quotation we give is based on the information you provide and our assessment of the time, distance, and resources required. Unless expressly stated otherwise, quotations are not fixed price guarantees and may vary if the scope of work changes.

We will inform you if we anticipate that the final price will differ significantly from the initial estimate due to unforeseen circumstances or inaccuracies in the information provided. Where possible, we will agree any revised charges with you before proceeding.

Our charges may be based on an hourly rate, a fixed price, or a combination of both. Mileage, congestion charges, tolls, parking fees and similar costs may be charged in addition where applicable.

5. Customer Responsibilities

You are responsible for:

Ensuring that adequate and lawful parking is available for our vehicle at both collection and delivery locations, and for any associated costs or permits required.

Ensuring that access to the premises is safe, clear and suitable for the movement of goods, including stairs, lifts, corridors, and doorways.

Packing and securing your goods appropriately unless we have specifically agreed to provide packing services. Fragile or valuable items must be clearly labelled and suitably protected.

Ensuring that all goods to be transported are owned by you or that you have full permission and authority to move them.

Being present or providing an authorised representative at the agreed times to allow access and to sign any relevant documents.

Checking that nothing has been left behind at the collection address before our vehicle departs.

6. Payments and Charges

Unless otherwise agreed in writing, payment is due on or before completion of the services on the day of the move. We may require full or partial payment in advance, particularly for larger jobs or long-distance journeys.

We accept payment by the methods we specify at the time of booking. You agree to pay all charges in full without set-off, deduction, or counterclaim.

If payment is not received when due, we reserve the right to charge interest on overdue amounts at the statutory rate applicable in England and Wales, accruing daily until payment is made in full.

Where payment is to be made by a business customer on account, terms of payment will be agreed separately. Failure to pay in accordance with agreed terms may result in suspension of services and additional administration or recovery charges.

7. Cancellations and Amendments

You may cancel or amend your booking by notifying us as soon as possible.

If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.

If you cancel between 7 days and 48 hours before the scheduled service time, we may retain all or part of your deposit and may charge a cancellation fee to cover our costs and loss of business.

If you cancel less than 48 hours before the scheduled service time, or fail to be available at the agreed time and location, we reserve the right to charge up to 100 percent of the estimated price.

Any request to change the date, time, or scope of the services is subject to availability and may result in a revised estimate or additional charges. We will confirm any changes in writing where possible.

8. Delays and Waiting Time

We will use reasonable efforts to arrive at the agreed time, but timings are estimates only and may be affected by traffic, weather, road conditions, or other circumstances beyond our control. We are not liable for any loss or costs arising from delays that we could not reasonably avoid.

If we are delayed due to factors within your control, such as lack of access, incomplete packing, or waiting for keys, we may charge waiting time at our standard hourly rate.

9. Exclusions and Restrictions on Goods

We do not transport or store any goods that are illegal, dangerous, explosive, highly flammable, perishable, or otherwise prohibited by law or by our policies. This includes, but is not limited to, firearms, ammunition, drugs, hazardous chemicals, gas cylinders, and live animals.

We will not be responsible for any loss, damage, or claim arising from your failure to declare such items or your attempt to include them in the goods without our knowledge and consent.

We may refuse to move any item that is excessively heavy or bulky for safe manual handling or that requires specialist equipment not agreed in advance.

10. Liability for Loss or Damage

We will take reasonable care in handling and transporting your goods. However, our liability for loss or damage is subject to the limitations set out in this clause.

We are not liable for:

Loss or damage arising from your failure to pack goods properly, unless we have provided packing services.

Loss or damage to fragile items that are not adequately protected.

Loss or damage resulting from inherent defects, natural deterioration, or pre-existing damage in the goods.

Loss of earnings, loss of profits, loss of opportunity, or any indirect or consequential loss.

Loss or damage caused by wear and tear, atmospheric or climatic conditions, or vermin.

Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable sum, having regard to the value of the goods and the charges paid for the services. If you wish to arrange additional cover or insurance, you should do so independently prior to the move.

You must notify us in writing of any loss or damage as soon as reasonably possible and in any event within 7 days of completion of the services. We may inspect the damage before accepting any responsibility or considering a claim.

11. Damage to Property

We will take reasonable care to avoid damage to property during the provision of our services. Our liability for damage to premises, including walls, floors, doors, and fixtures, will be limited to circumstances where our negligence is clearly established.

We are not responsible for damage resulting from moving goods through areas with restricted access where you have requested that we proceed despite advice that such movement may cause damage.

You should ensure that adequate protection is in place for floors and surfaces if you have particular concerns. We may, at our discretion, use protective coverings where available.

12. Waste and Disposal Regulations

We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal contractor and will only remove items as part of a booked removal or clearance service, and only where agreed in advance.

We do not remove or dispose of hazardous, clinical, or specialist waste. You are responsible for ensuring that any items you ask us to dispose of are lawful and suitable for removal and that you have the right to dispose of them.

Where we agree to remove items for disposal, we will use lawful and appropriate disposal routes in line with local and national regulations. Additional charges may apply for disposal services, heavy or bulky waste, or items that incur specific disposal fees.

You must not request us to dispose of items in a way that would breach environmental or waste management laws. We reserve the right to decline any request that we consider unlawful or inappropriate.

13. Insurance

We maintain appropriate insurance for our business operations in line with industry practice. This may include cover for public liability and, where applicable, goods in transit.

Our insurance does not replace your own contents or business insurance. You are strongly advised to check that your own policies provide adequate cover for removals and transport of your goods, particularly for high-value items.

14. Complaints

If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have the opportunity to address it. In the first instance, please explain your concerns to our operative on site, and follow up in writing if the matter is not resolved.

We will review any complaint fairly and promptly, and may request additional information or evidence. Where we accept responsibility, we will seek to agree an appropriate remedy, which may include a partial refund or contribution to repair or replacement costs, subject to the liability limits set out in these Terms and Conditions.

15. Force Majeure

We are not liable for any delay or failure to perform our obligations under the contract where such delay or failure is due to events beyond our reasonable control, including but not limited to extreme weather, road closures, accidents, strikes, transport disruptions, or acts of government or public authorities.

If a force majeure event occurs, we will inform you as soon as reasonably practicable and will seek to rearrange the services at a mutually convenient time.

16. Privacy and Data Protection

We collect and use your personal information only to the extent necessary to manage bookings, provide services, take payment, and communicate with you. We will handle your information in accordance with applicable UK data protection law.

We will not sell your personal information to third parties. We may share it with trusted partners only where necessary to deliver the services or comply with legal obligations.

17. Variation of Terms

We may amend these Terms and Conditions from time to time. Any changes will not affect existing confirmed bookings unless required by law. The version applicable to your booking is the version in force on the date your booking was confirmed.

18. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed removed, and the remaining provisions will continue in full force and effect.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

20. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence, or understandings.

By placing a booking with Man With a Van Teddington, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.