Man With A Van Teddington - Service Terms and Conditions

These Terms and Conditions apply to all services supplied by Man With A Van Teddington and set out the basis on which bookings are accepted, services are performed, and charges are applied. By placing a booking, the customer agrees to be bound by these terms, which are intended to create a fair, clear, and practical framework for both parties. For the purposes of this document, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, the person booking on behalf of a customer, or any authorised representative.

These terms apply to domestic and commercial moves, furniture transport, collection and delivery work, single-item transport, loading and unloading assistance, and related man and van services. They are designed to cover typical operating conditions in the UK and should be read carefully before confirming any service. Where a written quotation or email confirmation differs from these terms, the specific written agreement may take priority, but only to the extent expressly stated.

By making a booking with our man and van Teddington service, you confirm that you have read and understood these terms, that you are authorised to agree to them, and that you accept responsibility for providing accurate information about the job. If you are booking on behalf of another person, you warrant that you have authority to do so and that the customer has been informed of the relevant conditions. These terms do not affect any statutory rights that cannot lawfully be excluded.

Booking Process

Bookings may be made by any accepted communication method offered at the time of enquiry, subject to availability. When requesting a quote, you must provide accurate details including the pickup and delivery addresses, access conditions, estimated volume and weight of items, any special handling requirements, parking restrictions, and whether assembly, disassembly, or waiting time may be involved. Quotes are based on the information provided and may be revised if the actual service differs materially from the original description.

A booking is only confirmed once we have accepted the job and, where required, received any deposit or written acceptance requested at the time of quotation. Until confirmation is issued, availability cannot be guaranteed. We reserve the right to decline a booking at our discretion, including where the job is outside our operational capacity, presents safety concerns, involves prohibited items, or cannot be completed within lawful and reasonable working conditions.

You are responsible for ensuring that all access arrangements are suitable for the agreed service date and time. This includes arranging parking permissions, providing keys or security codes where necessary, ensuring someone is present to authorise access if required, and advising us of any stairs, lifts, tight corridors, restricted loading points, or fragile items. If any detail changes after confirmation, you must notify us as soon as possible so that we can assess whether the booking remains valid or whether the quotation needs adjusting.

Service Standards and Customer Responsibilities

We will use reasonable skill and care in carrying out the service and will aim to attend at the agreed time. However, arrival times are estimates only and may be affected by traffic, weather, breakdown, prior delays, road closures, or events beyond our control. Where possible, we will communicate material delays and provide a revised timeframe. Unless expressly agreed, the booking does not include packing materials, dismantling of complex furniture, appliance disconnection, or specialist handling of hazardous or oversized items.

You must ensure that all goods are adequately packed and suitable for transport unless we have specifically agreed to pack or prepare them. Fragile items should be protected using appropriate packaging. We are entitled to refuse to move any item that appears unsafe to handle, may damage property, breaches law, or may endanger persons or vehicles. You remain responsible for ensuring that items are legal to transport and that you have authority to move them.

Where our team assists with lifting, loading, unloading, or carrying, you acknowledge that reasonable care will be used but that some risk of minor scuffs, knocks, or handling marks can arise in the course of normal work. We are not obliged to move items through spaces that are too narrow, structurally unsafe, or likely to cause damage. If the service requires additional labour, extra trips, or extended waiting because of inaccurate information, we may charge an additional fee in accordance with our rates or revised quotation.

Cancellations and Amendments

If you need to cancel or amend a booking, you must notify us as early as possible. Cancellations made with sufficient notice may be accepted without charge, but late cancellations may attract a fee to cover lost time, reserved capacity, or third-party expenses. Where a deposit has been paid, it may be retained wholly or partly to reflect administrative costs or actual losses reasonably incurred as a result of the cancellation.

In the event of postponement, we will try to offer an alternative date subject to availability. However, any revised booking will depend on operational capacity and may be subject to updated pricing if costs or conditions have changed. If you are not present at the agreed time, fail to provide access, or are not ready for loading within a reasonable period, we may treat the booking as cancelled by you and charge accordingly.

We may cancel or suspend a booking if there are safety concerns, false or incomplete information, prohibited items, unlawful instructions, adverse weather conditions that make the work unsafe, or circumstances beyond our control that prevent performance. Where we cancel for reasons within our control, our liability is limited to refunding any sums paid for the undelivered portion of the service, unless otherwise required by law. We shall not be responsible for indirect losses arising from a cancellation made in good faith for safety, legal, or operational reasons.

Liability and Damage

We will take reasonable care of your goods and property during the service, but our liability is limited to losses directly caused by our proven negligence or breach of contract. We are not liable for pre-existing damage, wear and tear, defects in packaging, hidden weaknesses, or any loss that results from items not being properly prepared for transport. You are strongly advised to ensure that all valuable or irreplaceable items are insured appropriately before collection.

We will not be liable for loss of earnings, missed appointments, business interruption, consequential loss, emotional distress, or any indirect or special damages, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where liability is established, our total liability will generally be limited to the amount paid for the relevant service, or such other amount as may be required by statute.

If you believe damage has occurred, you must notify us as soon as reasonably possible and provide supporting details, including photographs and a clear description of the issue. Claims should be made before items are repaired, disposed of, or altered where possible, as inspection may be required. We reserve the right to inspect the goods, packaging, and location of any alleged damage before accepting responsibility. Failure to report promptly may affect our ability to investigate and may limit any remedy available.

Waste Regulations and Prohibited Items

Where our service includes removal or transport of waste, you confirm that the waste is correctly described and lawfully presented for collection. We will only handle waste in compliance with applicable UK waste regulations, including duties relating to classification, transfer, transport, and lawful disposal. You must not include hazardous waste, clinical waste, asbestos, chemicals, pressurised containers, batteries, oils, solvents, gas cylinders, or other restricted materials unless we have expressly agreed in writing and are legally permitted to handle them.

You are responsible for declaring the nature and origin of any waste. Misdescribing waste or concealing prohibited materials may result in refusal of collection, additional charges, or referral to the relevant authorities where required. If waste is accepted, any transfer notes, receipts, or supporting records will be completed in line with legal requirements and may need your cooperation. We reserve the right to refuse any load that we reasonably believe does not comply with environmental or transport regulations.

Where goods are taken for disposal, recycling, or clearance, title to those items passes only when lawful and when the collection is completed in accordance with the agreed service and any applicable rules. You must not expect us to remove items that are contaminated, unsafe, or unlawful to move. If we identify regulated waste or items that require a specialist contractor, you will remain responsible for the associated costs and arrangements unless we have expressly agreed otherwise.

General Conditions

Any estimate provided before confirmation is not a fixed offer unless expressly stated as such. We may rely on your instructions and information as accurate, and we will not be responsible for errors caused by incorrect measurements, unreported access issues, or undisclosed item condition. We may subcontract elements of the work where necessary, but we will remain responsible for the overall service subject to these terms.

Force majeure applies where performance is prevented or delayed by events outside our reasonable control, including severe weather, accidents, strikes, civil unrest, acts of terrorism, fire, flooding, power failure, or sudden regulatory restrictions. In such circumstances, our obligations may be suspended for the duration of the event. If the delay continues for an unreasonable period, either party may agree to reschedule or cancel the affected booking without penalty, save for costs already incurred where lawful.

Each customer agrees to cooperate in good faith, to provide truthful information, and to act reasonably throughout the booking and delivery process. If any term is found unenforceable, the remaining terms will continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right. These terms constitute the entire agreement between the parties in relation to the service, except where a separate written contract expressly states otherwise.